Customer Success Associate Remote

Tiempo Completo
We’re crafting the future of the voice-over industry and we’re currently looking for a full-time Customer Success Associate who’ll help Voice123’s voice actors find work around the world! Are you comfortable in the high-pressure environment of a fast-paced technology company? Then this is your career opportunity!

Responsibilities
Communicate with users who need support. Our main tool is Zendesk.
Write emails, take live chats, and call users to ensure that every voice over project gets the voice over it needs.
Deal with complex client requests and manage projects that need attention.
Offer assistance and provide solutions to users when something goes wrong.
Provide each and every customer with the highest quality service and a happy, memorable experience.
Manage your own OKRs, KPIs, and roadmaps.
Inbound/outbound sales efforts.
Run weekly experiments to discover new sales solutions.

Additional requirements (other than skills)
Some of the hard and soft skills you’ll require for this role:
Pro-activity.
Have a proactive mindset.
Have we already shared that pro-activity is important to us?
The ability to respond creatively to unexpected situations and turn problems into opportunities.
The ability to work under pressure, handle several conversations simultaneously, and be adaptive to a fast-paced environment.
Strong problem-solving skills and familiarity with web technology.
Passion and an entrepreneurial attitude.
Strong communication skills.
Knowledge of SQL or Zendesk is a plus.
Adaptability.
Inquisitiveness.
The ability to manage tight deadlines.
A learning mindset.
Native English speaker/writer or C1 level certification. Other languages are a plus.
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