The business process writer will prepare reports by observing work processes and best practices or conducting interviews with subject matter experts. The writer will organize the material that they have gathered and summarize their findings to convey the information to creative content writer and the proposal/technical writer who may need background information in order to create sales and marketing campaigns and collateral.
The business process writer will communicate with leadership and subject matter experts as potential interview sources. Content must follow the company editorial style guide. Excellent writing, spelling, and understanding of grammar/style are essential to the role, ensuring all content is accurate and fully described so downstream writers can extend and enhance the content for the targeted purpose without significant re-editing.
Duties and Responsibilities:
Researching and organizing facts and sources
Collecting, verifying and analyzing thoroughly content-worthy information
Interviewing subject matter experts (SMEs) in a wide range of departments within Knoah
Writing copy and reports for publication by the creative content writer and the proposal/technical writer
Building internal contacts and sources for use in future stories
Be able to ask effective follow-up questions which might require SME to think through their answers and elaborate
Fact-checking the information given to you by a source
Maintain notes and audio/video recordings
Proactively researching topics for content that will be written on a wide variety of topics for multiple target audiences (case studies, solutions overviews, industry overviews, product guides, white papers, ebooks, company bios, sales presentations, video scripts, website copy, campaign landing pages, blogs, articles, social updates, banners, etc.)
Requirements and Qualifications
Excellent verbal and written communication skills
Excellent grasp of the English language
Critical thinker and planner
Confident in producing work across multiple platforms
Able to align multiple brand strategies and ideas
Assists team members when needed to accomplish team goals
Able to multitask, prioritize, and manage time efficiently
Self-motivated and self-directed
Ability to work independently or as an active member of a team
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Good interpersonal skills and communication with all levels of management
Positive attitude, a sense of humor, and the ability to work collaboratively and effectively as a team member
Must be a problem-solver
Able to work in a fast-paced environment
Extensive knowledge of the company, brand, and product preferred
Familiarity with keyword placement and SEO a plus
Ability to strictly follow and promote adherence to company policies and style
High school degree or equivalent; Bachelor's degree in creative writing, journalism, English, or related field preferred
