Gorgiashelps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.?? + ?? = ??
We've been around since 2015, and we're serving over6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. ??
The Business Development and Partnerships team, is hiring a Strategic Partner Manager in San Francisco or Los Angeles
This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.
What You'll Do
Drive Annual Recurring Revenue (ARR) through industry partners and events
Be the face of the company at various events, meetups, and trade shows
Create and program pre and post-event marketing campaigns
Work closely with Account Managers to help them close deals
Manage Tier 1 agency partner relationships
Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
Constantly optimize the sales pipeline, by leveraging data analysis at each step of the process
Become a thought leader on the topic of ecommerce in the Shopify and Magento ecosystem
About You
You have a Biz Dev profile
You want to step up to the challenge of hustling to scale our agency and events channel
You have a strong ability to influence. People trust you for your matter expertise
Previous experience in ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
Comfortable in an international environment, can be traveling 25% of the time
You want to join a startup in its most exciting moment: fast growth
Passion for learning! You know that you don't know much, and you want to improve every day
Partnerships at Gorgias
100+ Tier 1 Partners, 300+ Tier 2 Partners
Attending 100+ events per year
Average contract value: $3k+
Close rate: 60%
Sales cycle: 20 days to close
Growth: 10%+ MoM for the last 18 month
Customers: Steve Madden, Timbuk2, Princess Polly
Partners: Shopify, BVA, Mutesix, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments...
Target Profile: Agency Owner or COO/CEO of ecommerce merchants
Perks & Benefits
?? Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
?? 4 weeks of vacation
?? Paid parental leave
?? Latest MacBook Pro or equivalent
?? ????Private health insurance plus we cover 33% for all your dependents
?? ????We add a 5% bonus to your base salary in order to compensate for health coverage
?? Sponsored lunch delivery
?? Get up to $700 to set up your workstation at home (working from home should feel breezy)
?? Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
?? Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
Why join us?
?? We're among the fastest-growing startups in the eCommerce ecosystem
?? We've built an extremely efficient go-to-market engine
?? Work with a talented team you'll learn a lot from
?? Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... ??
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.
