Service Desk Technician L

Service Desk Technician L
Empresa:

(Confidencial)


Service Desk Technician L

Detalles de la oferta

Categoría del empleoInformática / Telecomunicación
PuestoService Desk Technician l
Lugar de trabajoAltia Business Park
Salario estimado1
Tipo de duraciónTiempo completo
Idiomas requeridosIngles
Experiencia mínima1 Año de Experiencia
PreparaciónEducation / Experience:
• High School Diploma is required
• Technical school diploma preferred.
• Minimum of 1 year of experience in a mid size technology diverse, multi-tasking environment.

Habilidades y FuncionesRequisite Skills
• Technical - Must have the ability to identify, diagnose and resolve Level One user technical problems.
• Communication - Must have excellent communication skills, verbal and written. Must be able to communicate professionally with KM² customers, and with third party support organizations.
• Management - The Global Service Desk Level I has no supervisor responsibility.
• Mentoring - Must mentor and enrich the professional lives of junior IS associates. Must deal with all employees, showing dignity, and respect.
• Projects - Must understand standard project management methodology and perform tasks as outlined in project plans.
• Service - Must have a customer service mentality for both internal and external customers.

Breve descripción del trabajoRoles and Responsibilities
• The service desk technician level l contributes to the success of the Information Services Delivery/Support function by providing support and troubleshooting for the hardware and software pertaining to one or more of the Company’s voice, data and desktop technology platforms.
• Demonstrate a proficient understanding of all technology platforms (voice, data, desktop) and easily performs Level One problem determination on each of the platforms.
• The position relies on a strong technical aptitude and sound judgment to accomplish goals.
• The function is expected to perform a variety of tasks concurrently.
PreparaciónEducation / Experience:
• High School Diploma is required
• Technical school diploma preferred.
• Minimum of 1 year of experience in a mid size technology diverse, multi-tasking environment.
Habilidades y FuncionesRequisite Skills
• Technical - Must have the ability to identify, diagnose and resolve Level One user technical problems.
• Communication - Must have excellent communication skills, verbal and written. Must be able to communicate professionally with KM² customers, and with third party support organizations.
• Management - The Global Service Desk Level I has no supervisor responsibility.
• Mentoring - Must mentor and enrich the professional lives of junior IS associates. Must deal with all employees, showing dignity, and respect.
• Projects - Must understand standard project management methodology and perform tasks as outlined in project plans.
• Service - Must have a customer service mentality for both internal and external customers.
Breve descripción del trabajoRoles and Responsibilities
• The service desk technician level l contributes to the success of the Information Services Delivery/Support function by providing support and troubleshooting for the hardware and software pertaining to one or more of the Company’s voice, data and desktop technology platforms.
• Demonstrate a proficient understanding of all technology platforms (voice, data, desktop) and easily performs Level One problem determination on each of the platforms.
• The position relies on a strong technical aptitude and sound judgment to accomplish goals.
• The function is expected to perform a variety of tasks concurrently.

Requisitos


Conocimientos:

  • Desktop

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