Quality Assurance Specialist

Monitor and analyse the overall quality of Data Entry transactions to ensure the Accuracy meets quality assurance standards set by the client
Roles & Responsibilities:
Evaluate associate transactions as per the QA guidelines
Deliver feedback to the associate on the observations
Assist the team on the identified areas of opportunities and improve the Quality scores
Conduct internal and external calibrations
Process clarifications with inputs on variance
Analysis of information based on trends identified
Audits to ensure compliance of agreed action plans
Interact with the client for process updates