Gorgiashelps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.?? + ?? = ??
We've been around since 2015, and we're serving over6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. ??
About the Role
Simply put, this role is a SaaS Account Executive with a track record of closing new business. You will be the first Account Executive on the enterprise team. The ideal candidate will have at least 5 years of experience selling SaaS Solutions to clients where typical deal size ranges from $50K - $500K+/ARR. A stronger fit exists with those who have experience working with small-to-mid-sized companies and understand the hands-on culture of a smaller enterprise sales organization. Ideally, your product sales experience focuses on e-commerce or similar industries (not ads). Prior experience should include collaboration with Marketing, Business Development, and Customer Success teams including input into the lead generation process.
Our Enterprise Sales Cycle
• ACV: 30k
• 30-90 day sales cycle
• Selling into customer service, marketing, operations
• Leads generated from Business Development and Marketing
• Process typically includes: Discovery, Demo, 1-2 followups calls
• 30% close rate
• Works closely with agencies and partners to close deals
What You'll Do
• Close new inbound business
• Run discovery on enterprise calls
• Work with Business Development and marketing teams to generate new leads (80% inbound)
• Help to develop the enterprise sales playbook
• Create demo accounts for your prospects
• Find creative ways to win deals by working with other agencies and app partners
• Become a thought leader in the e-commerce space
• Accompany the Business Development team at enterprise events
Your Background
• Background in tech Sales with 5+ years experience
• Outstanding verbal, written and presentation skills
• Prior experience withHubSpot CRM, or other CRM used to manage sales pipeline.
• Demonstrated ability to quickly come up to speed on new tools
• Data-driven mentality and fast
• Tech Savvy, you will not have a sales engineer or solutions consultant selling with you
• Understanding of e-commerce
• Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments
• Prior experience in a startup technology company
Why join us?
?? We're among the fastest-growing startups in the eCommerce ecosystem
?? We've built an extremely efficient go-to-market engine
?? Work with a talented team you'll learn a lot from
?? Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... ??
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.
