Quantcast solutions are used by advertisers and agencies around the world to deliver data-driven advertising that leads the market in effectiveness, scale and depth of insight. The Client Services team is responsible for ensuring that the thousands of advertisers we support, whether self-serve or full-service customers, receive the highest levels of value from their engagement with Quantcast.
You are responsible for the organization, process design and executional excellence of a customer-centric team that provides the round-the-clock service and support that drives phenomenal outcomes and an exceptional experience for our customers.
Responsibilities
Customer satisfaction, operational excellence and P&L contribution
Organization and process design for client on-boarding, operations and on-going technical support
Service tiering strategy addressing market requirements and commercial contribution
Own specification, training, troubleshooting and continual improvement for optimal product configurations and best practices in deploying, operating and supporting Quantcast products on behalf of customers
Own the vision and objectives of your region, set demanding goals and drive the operating cadence to achieve them
Interface with leadership in commercial, product & engineering to prioritize and improve solutions and processes
Hire, develop, and retain top talent at all levels
Requirements
12+ years of experience
Experienced leader who is passionate about making the digital media and advertising industry stronger and providing consumers with the most valuable and relevant content
Deep understanding of the addressable media industry with significant operational experience leading teams that operate and/or support buy-side programmatic advertising solutions (self serve and managed service), advertising measurement and related analytical and optimization approaches, particularly in Display, Video and Mobile
Substantial experience leading geographically diverse operations teams
Experience supporting self-serve customers
Comfortable with complexity and ambiguity
Curious, creative with strong analytical skills. Able to distill the essence from complexity and prioritize accordingly.
Compelling communicator.
Quantcast is an advertising technology company and the creator of an innovative intelligent audience platform that empowers brands, agencies and publishers to know and grow their audiences online. Our solutions are leveling the playing field for our customers when it comes to effectively reaching audiences online and helping them power a thriving free and open internet for everyone. Founded in 2006 and headquartered in San Francisco, Quantcast has employees in 20 offices across 10 countries.
We are committed to building an inclusive and diverse environment where everyone can be their authentic self. We work to ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
