Gorgiashelps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.?? + ?? = ??
We've been around since 2015, and we're serving over6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. ??
Some words about Product Team
Product team's structure is aligned with the Engineering Team structure which will be composed of x3 orgs of multiple squads (core, integration, automation, self-service & developer relations).
Design teams are responsible for carrying the company's visual identity & brand in every aspect of the business not just the product. The Product Designer's work affect customers directly as builder of the user experience.
Ongoing projects includes:
- Building an app store and marketplace for Gorgias partners
- Creating new automation products including a bot & more self-service features for ecommerce customers (think Amazon)
- Improvements to our statistics and reporting capabilities
What You'll Do
Work (80% of your time) to make Gorgias' core product (web & mobile apps) easy to use and efficient
Contribute to other projects (20% of your time) such as company website, marketing materials (prints & digital)
Collaborate with multiple teams (product, engineering, marketing, etc.) to produce design assets
Create low fidelity wireframes & high fidelity mockups features that we have to implement
Define & maintain a company wide design style guide applicable to all formats
Improve the usability of the helpdesk by conducting UX research & analyzing data
Who are we looking for
You've designed web applications and worked on complex design problems
You're close to customers and like to base your design off of their needs via user research & data
You've had significant & quantifiable impacts on the user experience of products you've worked on
You value simplicity, iteration and moving fast
You have 3-5 years of product design experience
You are fluent in English (mandatory)
Product Team Culture
Gorgias is a very fast-paced and high-growth company and our team reflects that: we need to be nimble, concise & precise executioner.
Between each other we value candour & honesty. We love receiving feedback.
Company Perks & Benefits
?? Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
?? 4 weeks of vacation
?? Paid parental leave
?? Latest MacBook Pro or equivalent
?? ????Private health insurance plus we cover 33% for all your dependents
?? Sponsored lunch delivery
?? Get up to $700 to set up your workstation at home (working from home should feel breezy)
?? Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
?? Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
Why join us?
?? We're among the fastest-growing startups in the eCommerce ecosystem
?? We've built an extremely efficient go-to-market engine
?? Work with a talented team you'll learn a lot from
?? Join a company where automation, good & clean data are core beliefs shared by all
More cool things to know about Gorgias... ??
• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias
Gorgias ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.
